ServiceNow Certified Implementation Specialist – Customer Service Management — Question 172

What is the primary output from the Requirements Gathering workshop?

Answer options

• A. Schedules
• B. Use Cases
• C. Stories
• D. Personas

Correct answer: C

Explanation

The correct answer is C, as Stories are typically developed to capture user requirements and needs during the Requirements Gathering workshop. The other options, such as Schedules, Use Cases, and Personas, may be involved in the process but do not serve as the primary output of this specific workshop.