ServiceNow Certified Implementation Specialist – Customer Service Management — Question 160

How are ServiceNow’s out-of-the-box Customer Service Management applications packaged? (Choose two.)

Answer options

• A. Store Apps
• B. Update Sets
• C. Through private scopes
• D. Plugins

Correct answer: A, D

Explanation

The correct answers are A and D because ServiceNow's out-of-the-box applications are typically delivered as Store Apps and Plugins, allowing for easier installation and management. Update Sets and private scopes are not the primary packaging methods for these applications.