ServiceNow Certified Implementation Specialist – Customer Service Management — Question 159

Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?

Answer options

• A. The contract and entitlements of an asset dictate whether or not it is stored in the CMDB
• B. The CMDB only tracks CIs, assets cannot be CIs
• C. While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs
• D. The CMDB tracks all assets as configuration items (CIs)

Correct answer: C

Explanation

The correct answer is C because while the CMDB may include some assets as CIs, it does not mean that every asset is treated as a CI. Option A is incorrect as it misrepresents the relationship between contracts and the CMDB. Option B is false since the CMDB can track certain assets as CIs. Option D is also incorrect because not all assets are necessarily classified as CIs.