ServiceNow Certified Implementation Specialist – Customer Service Management — Question 158

Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

Answer options

• A. To expand the technical reach
• B. To facilitate the requirement gathering during the workshops
• C. To complete any complex customizations early enough
• D. To realize near-term ROI (Return on Investment)

Correct answer: D

Explanation

The correct answer is D because delivering core functionality quickly helps the customer start realizing benefits and returns on their investment sooner. Options A, B, and C, while potentially relevant to the implementation process, do not focus on the immediate financial benefits that prompt delivery provides.