ServiceNow Certified Implementation Specialist – Customer Service Management — Question 157

Partner admin (sn_customerservice.partner_admin) contacts have access to:

Answer options

• A. Their customer account
• B. Their partner accounts
• C. Both
• D. Neither

Correct answer: C

Explanation

The correct answer is C because partner admins have access to both their customer accounts and their partner accounts, allowing them to manage and oversee both types of accounts. Options A and B are incorrect as they only refer to one type of account, while option D is incorrect as it states they have no access at all.