ServiceNow Certified Implementation Specialist – Customer Service Management — Question 156
In the Customer Service Management space what defines the term asset?
Answer options
- A. A physical item
- B. A specific product instance supported for a customer
- C. A product that a company supports
- D. A resource that allows a business service
Correct answer: B
Explanation
The correct answer is B, as it accurately describes an asset as a specific product instance that is under support for a customer. Options A and C are too broad and do not encompass the specific nature of asset in customer service. Option D describes a resource but does not relate directly to the specific product instance definition of an asset.