ServiceNow Certified Implementation Specialist – Customer Service Management — Question 161

Which of the following allows you to install out-of-the-box Customer Service Management applications within your ServiceNow instance? (Choose two.)

Answer options

• A. XML unloads
• B. Plugins
• C. Store Apps
• D. Update Sets

Correct answer: B, C

Explanation

The correct answers are Plugins and Store Apps as they offer pre-built applications that can be directly installed into ServiceNow. XML unloads and Update Sets are used for migrating customizations and configurations, but they do not provide out-of-the-box applications.