ServiceNow Certified Implementation Specialist – Customer Service Management — Question 16

The available case types are: (Choose two.)

Answer options

• A. Product Support
• B. Order
• C. Product
• D. Support

Correct answer: B, C

Explanation

The correct answers are B and C, as 'Order' and 'Product' are recognized case types. 'Product Support' and 'Support' are not valid case types in this context, as they do not match the specified available types.