ServiceNow Certified Implementation Specialist – Customer Service Management — Question 15

In the ’Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

Answer options

• A. Blocked by approval
• B. Blocked by case task
• C. Blocked internally and by customer
• D. Blocked by internally

Correct answer: C, D

Explanation

The red indicator dot typically signifies that the case is blocked, which can occur both internally and by the customer, making options C and D correct. Options A and B do not indicate a complete blockage in the same manner as the correct answers do.