ServiceNow Certified Implementation Specialist – Customer Service Management — Question 17

What is required to enable the Follow the sun field on the Customer Service Case form?

Answer options

• A. Nothing, it is a standard field
• B. The value property on the form must be set to true
• C. The plugin ‘com.snc.csm_time_recording’ needs to be activated
• D. The value property on the form must be set to true and the field added to the case form

Correct answer: D

Explanation

To enable the Follow the sun field, both setting the value property to true and adding the field to the case form are necessary. Option A is incorrect as it does require action, option B is incomplete, and option C is unrelated to the specific field's requirements.