ServiceNow Certified Implementation Specialist – Customer Service Management — Question 149

What is a supported external customer that, in turn, sells to and supports one or more customers?

Answer options

• A. Partner
• B. Account
• C. Contact
• D. Consumer

Correct answer: A

Explanation

The correct answer is 'Partner' because it refers specifically to an external organization that collaborates with a business to sell and support customers. The other options do not accurately describe this relationship; 'Account' refers to a record of customer details, 'Contact' is an individual associated with an account, and 'Consumer' denotes an end-user rather than a business entity.