ServiceNow Certified Implementation Specialist – Customer Service Management — Question 148

When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?

Answer options

• A. Order
• B. Contract
• C. FAQ
• D. Monitoring
• E. Request
• F. Billing

Correct answer: A

Explanation

The correct answer is A, Order, as it is the available case type alongside product case when the plugin is activated. The other options do not serve as case types within the context of the Customer Service Management Demo Data plugin.