ServiceNow Certified Implementation Specialist – Customer Service Management — Question 150

Which knowledge records can be configured with User Criteria?

Answer options

• A. Knowledge Base
• B. Knowledge Base and Category
• C. Knowledge Base, Category and Article
• D. Knowledge Base and Article

Correct answer: D

Explanation

The correct answer is D, as User Criteria can be applied to both the Knowledge Base and Article records to control access. Options A and B are incorrect because they do not include all relevant records, and option C is incorrect because it adds Category, which is not applicable for User Criteria.