ServiceNow Certified Implementation Specialist – Customer Service Management — Question 110

What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

Answer options

• A. Service Monitoring
• B. Service Reporting
• C. Service-Aware CMDB
• D. Service-Aware Install Base
• E. Proactive Case
• F. Proactive Prevention

Correct answer: A, D, E

Explanation

The correct answers are A, D, and E because Service Monitoring allows for the oversight of service performance, Service-Aware Install Base helps in understanding where services are deployed, and Proactive Case focuses on addressing issues before they escalate. Options B and C do not directly contribute to proactive operations, and F, while important, is not one of the three main components.