ServiceNow Certified Implementation Specialist – Customer Service Management — Question 109

Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following?

Answer options

• A. Knowledge Product Entitlements
• B. Data Policy
• C. ACL
• D. User Criteria

Correct answer: A

Explanation

The correct answer is A, Knowledge Product Entitlements, as it specifically governs access based on customer assets and product models. The other options, while related to access control, do not directly manage entitlements in the same way, making them less relevant for this scenario.