ServiceNow Certified Implementation Specialist – Customer Service Management — Question 111
User criteria records may be applied to which knowledge items?
Answer options
- A. Knowledge Base and Category
- B. Knowledge Base Category and Article
- C. Knowledge Base and Article
- D. Knowledge Base
Correct answer: C
Explanation
The correct answer is C because user criteria records can be applied to both Knowledge Base and Article items. Options A and B incorrectly include Category, which is not directly applicable for user criteria, and option D is too limited as it excludes Article.