ServiceNow Certified Application Specialist – Performance Analytics — Question 51

Which Indicator should you exclude from a Historic Data Collection because its scores cannot be accurately collected?

Answer options

• A. Number of incidents resolved in time
• B. Number of open problems not updated in last 90 days
• C. Number of new requests
• D. Summed age of open problems

Correct answer: B

Explanation

The correct answer is B because the number of open problems not updated in the last 90 days may not reflect the current status accurately, leading to unreliable data. The other options, such as the number of incidents resolved in time, the number of new requests, and the summed age of open problems, can be measured more consistently and provide valid insights.