ServiceNow Certified Application Specialist – Performance Analytics — Question 52

Consider the example formula below. What is the formula output when a Breakdown is applied?

[[Number of new incidents]] / {{Number of new incidents}} * 100;

Answer options

• A. The formula compares the current score to the previous score.
• B. The formula returns the Breakdown score as a percentage of the overall score.
• C. The formula returns 100.
• D. The formula compares each Time series to the default Time series.

Correct answer: B

Explanation

The correct answer, B, is accurate because the formula calculates the Breakdown score as a percentage of the overall score. Option A is incorrect as it suggests a comparison of scores that is not indicated by the formula. Option C is also wrong since the formula does not simply return 100, and option D does not apply as the formula does not compare Time series, but rather calculates a percentage.