ServiceNow Certified Application Specialist – Performance Analytics — Question 50

Select the syntactically INCORRECT formula, assuming that all Indicators names are valid.

Answer options

• A. ((Number of new critical incidents)) / ((Number of new incidents)) * 100
• B. 100 - ((([[Average resolution time of resolved incidents]] - 17.5) / 17.5) * 100)
• C. if ([[Number of resolved incidents]] == 0) {0} else ([[Number of resolved incidents]])
• D. [[Number of new incidents]] / {{Number of new incidents}} * 100

Correct answer: A

Explanation

Option A is correct because it uses parentheses incorrectly, which makes it syntactically invalid. The other options, B, C, and D, are syntactically correct as they follow the appropriate formula structure with valid use of brackets and conditional statements.