Salesforce Field Service Lightning Consultant (legacy) — Question 9

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app.
How can this be supported?

Answer options

• A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
• B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
• C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
• D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Mobile app.

Correct answer: C

Explanation

The correct answer is C because adding the Work Order Line Items Related List to the Work Order Page Layout directly allows Technicians to view progress within the mobile app. Option A does not integrate directly into the mobile interface, while option B requires leaving the app, which is less efficient. Option D, although a valid approach, may be more complex than necessary for simply viewing progress.