Salesforce Field Service Lightning Consultant (legacy) — Question 10

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?

Answer options

• A. Use Customer Operating Hours.
• B. Use Exact Appointments on the Work Types.
• C. Use Territory-specific Operating Hours.
• D. Use Multiple Operating Hours with Slots for each hour.

Correct answer: B

Explanation

The correct answer is B, as using Exact Appointments on the Work Types allows for precise scheduling of meetings at the desired times. The other options do not provide the necessary specificity for hourly meeting starts or are not relevant to the scheduling needs outlined.