Salesforce Field Service Lightning Consultant (legacy) — Question 8

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
What method of dispatching should a Consultant recommend implementing?

Answer options

• A. Automatically schedule unscheduled services to available Resources.
• B. Automatically change the status to Dispatched of all Service Appointments.
• C. Automatically Dispatch Service Appointments using Drip Feed.
• D. Automatically run Optimization Background Job every hour.

Correct answer: C

Explanation

The correct answer is C because using Drip Feed allows for dynamic and flexible dispatching of Service Appointments as they become necessary throughout the day. Option A does not address the need for real-time adjustments; option B merely updates status without optimizing scheduling; and option D, while useful, does not provide immediate responsiveness to changes in the daily schedule.