Salesforce Field Service Lightning Consultant (legacy) — Question 4

Universal Containers does not want the lunch break to interfere with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Answer options

• A. Create Resource Absences every day.
• B. Create a recurring Service Appointment.
• C. Use appropriate Resource Operating Hours.
• D. Use the Resource Availability Rule.

Correct answer: D

Explanation

The correct answer is D because the Resource Availability Rule allows for specific time blocks to be set aside for breaks, ensuring that the lunch break occurs without interfering with scheduled work. Option A is incorrect as creating Resource Absences does not automate the lunch break for every day. Option B does not apply since a service appointment is not meant for breaks, and Option C may not provide the specific break duration needed.