Salesforce Field Service Lightning Consultant (legacy) — Question 3

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?

Answer options

• A. Update the Service Appointment Status field.
• B. Update the Service Appointment field "In Jeopardy."
• C. Update the Service Appointment Chatter feed.
• D. Reschedule the Service Appointment for later.

Correct answer: A

Explanation

The correct answer is A because updating the Service Appointment Status field allows the technicians to effectively communicate the risk of delays. Options B and C do not provide a direct indication of the appointment's status, while D simply reschedules the appointment rather than marking it as at risk.