Salesforce Field Service Lightning Consultant (legacy) — Question 2

Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start to forecast and plan.
Which two abilities does forecasting and planning provide? (Choose two.)

Answer options

• A. Proactively adjust to demand fluctuations.
• B. More consistently meet customer response times.
• C. More accurately assign Work Orders based on skills.
• D. Proactively adjust Service Contracts.

Correct answer: A, B

Explanation

Forecasting and planning enable organizations to anticipate changes in demand, allowing them to proactively adjust to fluctuations, which is crucial for maintaining service levels. Additionally, it helps ensure that customer response times are met more consistently. The other options, while relevant to operations, do not directly stem from the forecasting and planning capabilities.