Salesforce Field Service Lightning Consultant (legacy) — Question 30

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided service longer for Universal
Containers and is considered to have more repair work expertise than Contractor 2.
How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Answer options

• A. Assign Contractor 1 as a Preferred Resource.
• B. Assign Contractor 1 and 2 different capacities for repair work.
• C. Assign Contractor 2 as an Excluded Resource.
• D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Correct answer: D

Explanation

The correct answer is D because assigning different Skill Levels allows for a clear distinction in expertise between Contractor 1 and Contractor 2, reflecting their respective abilities. Options A and C do not accurately represent the difference in expertise, while B does not address the specific skill levels required for repair work.