Salesforce Field Service Lightning Consultant (legacy) — Question 31

Universal Containers is receiving increased complaints about incomplete Work Orders.
What option should a Consultant recommend to improve this situation?

Answer options

• A. Send an email CSAT survey.
• B. Decrease Resource Rank Score.
• C. Change the Scheduling Rules.
• D. Implement Signature Capture.

Correct answer: D

Explanation

Implementing Signature Capture ensures that customers acknowledge the completion of work, which can reduce complaints about incomplete Work Orders. The other options do not directly address the issue of work order completion; sending a survey may provide feedback, but it won't resolve the existing complaints, while changing scheduling rules or resource ranks does not guarantee that work will be completed properly.