Salesforce Field Service Lightning Consultant (legacy) — Question 22

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment.
Who should a Consultant recommend adhering to this business process?

Answer options

• A. Assign Permission Sets that allow Status Transitions.
• B. Allow Status Transitions based on Role.
• C. Limit Status Transitions based on Profile.
• D. Configure Status Transitions based on Resource Type.

Correct answer: C

Explanation

The correct answer is C because limiting Status Transitions based on Profile ensures that only the Manager, with the appropriate profile, has the rights to cancel appointments. Options A and B do not adequately enforce the restriction needed for Managers. Option D does not address the specific requirement for controlling access based on user profiles.