Salesforce Field Service Lightning Consultant (legacy) — Question 21

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

Answer options

• A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
• B. Create an Approval Process from the Service Appointment for the customer's Authorization.
• C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
• D. Create a custom text field to capture the customer's signature on Salesforce mobile app.

Correct answer: A

Explanation

The correct answer is A because creating a Quick Action to launch a Visualforce signature page allows for a dedicated interface for capturing signatures effectively. The other options do not provide a suitable mechanism for capturing signatures: B deals with approval processes, C suggests a checkbox which cannot capture signatures, and D may not provide the necessary functionality for a signature.