Salesforce Field Service Lightning Consultant (legacy) — Question 20

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
What configuration should a Consultant recommend for the Scheduling Policy?

Answer options

• A. Match Boolean
• B. Match Fields
• C. Preferred Resources
• D. Required Resources

Correct answer: A

Explanation

The correct answer is A, Match Boolean, as it allows for the configuration to ensure only Active Resources are considered for Service Appointments. The other options do not specifically restrict the assignment based on the resource's active status, making them ineffective for this requirement.