Salesforce Field Service Lightning Consultant (legacy) — Question 19

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory.
What should a Consultant implement to meet this requirement?

Answer options

• A. Implement a Quick Action to create a new Service Appointment on the existing Work Order.
• B. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.
• C. Implement a Macro to generate Service Appointments on the existing Work Order.
• D. Implement a Custom Button to Create a Service Appointment on the existing Work Order.

Correct answer: A

Explanation

The correct answer is A because a Quick Action allows Field Technicians to easily create a Service Appointment linked to the Work Order. Options B and C do not directly address the need for a follow-up appointment, and option D, while it suggests creating a Service Appointment, does not leverage the Quick Action functionality which is designed for this purpose.