Salesforce Field Service Lightning Consultant (legacy) — Question 18

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.
What should a Consultant recommend to meet this requirement?

Answer options

• A. Create a Process Builder to generate a report.
• B. Use the standard Service Report.
• C. Use the standard Work Order email template.
• D. Create a custom report.

Correct answer: B

Explanation

The correct answer is B because the standard Service Report is specifically designed for capturing details and obtaining customer approval, making it the most suitable option. Options A and D involve generating reports but do not directly meet the requirement of capturing customer approval. Option C, while related to communication, does not provide the necessary detailed documentation.