Salesforce Field Service Lightning Consultant (legacy) — Question 17

Universal Containers (UC) wants to track real-time progress on Service Appointments. Technicians should only see confirmed Service Appointments.
What status flow provides the highest level of visibility into the Technician's current work status?

Answer options

• A. None, Dispatched, Travel, In Progress, Cannot Complete
• B. None, Scheduled, Onsite, In Progress, Closeout, Completed
• C. None, Scheduled, Dispatched, Travel, Onsite, Completed
• D. None, Scheduled, Dispatched, Onsite, Travel, Completed

Correct answer: A

Explanation

Option A provides the most detailed tracking of a Technician's work status, allowing for clear visibility on each phase from dispatch to potential completion issues. The other options, while they include various stages, do not track the 'Cannot Complete' status, which is critical for understanding real-time challenges faced by technicians.