Salesforce Field Service Lightning Consultant (legacy) — Question 16

Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?

Answer options

• A. Accounts and Service Contracts
• B. Contacts and Service Contracts
• C. Accounts and Assets
• D. Contacts and Assets

Correct answer: C

Explanation

The correct answer is C, as Accounts are necessary to identify the customer and Assets represent the specific purchased products that are eligible for support. Options A and B include Service Contracts, which are not required for this scenario, while option D includes Contacts, which are not the primary focus for eligibility as per the requirements.