Salesforce Field Service Lightning Consultant (legacy) — Question 15

Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)

Answer options

• A. Adjust Scheduling Policy
• B. Knowledge Base
• C. Dispatching
• D. Customer Entitlements
• E. Scheduling

Correct answer: A, B, C

Explanation

The correct answers, A, B, and C, focus on improving efficiency and access to information, which can directly decrease mean-time-to-service. Adjusting the Scheduling Policy allows for better resource allocation, the Knowledge Base provides quick access to information for technicians, and effective Dispatching ensures timely responses. Options D and E, while relevant to service processes, do not directly contribute to reducing the mean-time-to-service as effectively as the chosen answers.