Salesforce Field Service Lightning Consultant (legacy) — Question 14

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Service Appointments or Service Resources are hidden from partners.
How would a Partner user update the Work Order record from a mobile Device?

Answer options

• A. Field service mobile app
• B. Salesforce mobile app
• C. Work Order records are unavailable on a mobile device
• D. Salesforce Touch

Correct answer: B

Explanation

The Salesforce mobile app provides access to Work Order records for Partner users, allowing them to make updates. The Field service mobile app is specifically for field service management and may not support Work Order updates for partners. Option C is incorrect as Work Order records are accessible through the correct mobile app. Salesforce Touch is outdated and not the primary mobile solution for Salesforce access.