Salesforce Field Service Lightning Consultant (legacy) — Question 13

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? (Choose three.)

Answer options

• A. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch. "
• B. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
• C. Select a Service Appointment from the list and press the "Schedule" action.
• D. Select multiple Service Appointments from the list and bulk schedule them.
• E. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.

Correct answer: B, C, D

Explanation

Option B is correct because it allows the Dispatcher to consider available time slots according to the Scheduling Policy. Option C is also valid as it directly schedules an appointment, while option D enables bulk scheduling, both of which adhere to the policy. Option A and E do not align with scheduling appointments under the policy, as they focus on changing status or editing rather than scheduling.