Salesforce Field Service Lightning Consultant (legacy) — Question 12

Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?

Answer options

• A. Assign the existing Work Order to a Crew.
• B. Assign the existing Service Appointment to a Crew.
• C. Assign the existing Work Order to each staff member.
• D. Create a new Service Appointment and assign a Crew.

Correct answer: D

Explanation

Creating a new Service Appointment and assigning a Crew ensures that all required personnel can be organized effectively for the task. The other options either assign the existing appointments or work orders, which do not accommodate the need for a team, or allocate tasks to individuals instead of a group.