Salesforce Field Service Lightning Consultant (legacy) — Question 23

Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

Answer options

• A. Quick Action on Opportunity to Create Work Order
• B. Quick Action on Opportunity to Create Work Order Line Item
• C. Quick Action on Work Order to create Opportunity
• D. Quick Action on Work Order Line Items to create Opportunity

Correct answer: C

Explanation

The correct answer is C because a Quick Action on the Work Order allows Field Technicians to directly create a related Opportunity from the Work Order. The other options focus on creating Work Orders or Work Order Line Items from Opportunities, which does not meet the requirement of logging opportunities linked to Work Orders.