Salesforce Certified Field Service Consultant — Question 9

Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource’s primary territory when scheduling, UC also wants the scheduling policy to look at the resource’s secondary service territories.
Which two scheduling policy changes should a Consultant recommend? (Choose two.)

Answer options

• A. Include the Match Territory Work Rule.
• B. Deselect Working Location Enable Primary on the Working Territories Work Rule.
• C. Select Working Location Enable Primary on the Working Territories Work Rule.
• D. Remove the Match Territory Work Rule.

Correct answer: C, D

Explanation

The correct answer includes C, which allows the scheduling policy to consider the primary territory while also looking at secondary ones. Option D is also correct as removing the Match Territory Work Rule helps in expanding the scheduling flexibility. Options A and B do not address the need to optimize scheduling across both primary and secondary territories.