Salesforce Certified Field Service Consultant — Question 10

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative’s user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? (Choose two.)

Answer options

• A. Arrival Window End
• B. Scheduled End
• C. Arrival Window Start
• D. Scheduled Start

Correct answer: C, D

Explanation

The correct answers, C and D, are crucial as they inform the customer about when they can expect the service to start and when to arrive, thereby managing their expectations effectively. Options A and B are less relevant for customer communication since they do not directly address the initial timing of the appointment.