Salesforce Certified Field Service Consultant — Question 11

Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

Answer options

• A. The Preferred Resource service objective is ignored for active Crew Members.
• B. A service resource can only be a member of a single Crew.
• C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
• D. Capacity-based scheduling is supported for Service Crews.

Correct answer: C

Explanation

The correct answer is C because Salesforce Field Service indeed considers the Recommended Crew Size when assigning appointments to ensure efficient resource utilization. Option A is incorrect as it misrepresents the treatment of the Preferred Resource objective. Option B is misleading since a service resource can actually be part of multiple Crews, and Option D, while true, does not directly relate to the specific consideration for scheduling appointments.