Salesforce Certified Field Service Consultant — Question 8

Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?

Answer options

• A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
• B. Write a Workflow that associates Articles to Work Orders based on a picklist on the Work Order.
• C. Use Work Types to assign associated Articles to Work Orders.
• D. Create a custom mobile app that syncs articles based on Service Appointment assignments.

Correct answer: C

Explanation

The correct answer, C, is right because using Work Types allows articles to be automatically linked to Work Orders, ensuring offline access. Options A and D involve additional steps or custom development that may not efficiently guarantee offline access. Option B does not provide a direct mechanism for offline availability of articles.