Salesforce Certified Field Service Consultant — Question 16

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? (Choose two.)

Answer options

• A. Create a new user territory associated with the Service Territory and dispatcher.
• B. Add the resources assigned to the Service Territory’s Member related list.
• C. Assign a new user territory and add each of the assigned service resources.
• D. Configure and run the User Territory Sharing Job in Field Service Settings.

Correct answer: B, D

Explanation

The correct answers, B and D, are necessary because adding resources to the Service Territory's Member related list ensures the dispatcher can access the relevant records, while running the User Territory Sharing Job updates the sharing settings. Options A and C are incorrect as they do not directly facilitate the needed access to records for the dispatcher in this private sharing model.