Salesforce Certified Field Service Consultant — Question 17

Universal Containers’s Technicians may be assigned to jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement? (Choose two.)

Answer options

• A. The Due Date of the Service Appointment
• B. When Service Resources are available for work
• C. The Time Slots for Appointment Booking
• D. The Maintenance Plan for the Account

Correct answer: A, C

Explanation

The correct options are A and C because the Due Date of the Service Appointment ensures that appointments align with the customer's preferred time, and Time Slots for Appointment Booking allow for specific scheduling within those operating hours. Options B and D do not directly address the need for scheduling appointments based on customer preferences.