Salesforce Certified Field Service Consultant — Question 15

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments? (Choose two.)

Answer options

• A. The Service Appointment’s parent record can be shared with the assigned resource.
• B. A Service Appointment can be shared by clicking Sharing on the record.
• C. Make the dispatcher the assigned resource on the Service Appointments.
• D. Auto-generated scheduled Service Appointments will be shared with resources.

Correct answer: B, D

Explanation

Option B is correct because sharing can be done directly from the record by clicking on the Sharing button. Option D is also correct as auto-generated Service Appointments will automatically share with the assigned resources. Options A and C are incorrect because they do not directly pertain to the sharing functionality of Service Appointments in this context.