Salesforce Certified Service Cloud Consultant — Question 54

Which search mechanism should be used to find case comments from within the Lightning Service Console?

Answer options

• A. Global Search
• B. Comments List View
• C. Comment Search Component
• D. Search Utility Component

Correct answer: A

Explanation

The correct answer is A, Global Search, as it is the primary tool used to locate various records and comments in the Lightning Service Console. The other options, while they may seem relevant, do not serve as the main search mechanism for finding case comments specifically.