Salesforce Certified Service Cloud Consultant — Question 55

Milestones can be added to which three Object types? (Choose three.)

Answer options

• A. Case
• B. Service
• C. Entitlement
• D. Work Order
• E. Account

Correct answer: A, C, D

Explanation

Milestones can be associated with Case, Entitlement, and Work Order objects in Salesforce, allowing for tracking and management of service-level agreements. The Service object does not support milestones, and while Account is a core object, it does not utilize milestones in the same way as the other three specified objects.