Salesforce Certified Sales Cloud Consultant — Question 83

Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base. With previous sales automation applications, the company had slow adoption of the new solution.
Which three Sales Cloud deployment factors should be considered to help ensure adoption? (Choose three.)

Answer options

• A. Maintenance release schedule
• B. Management communications
• C. Sales rep quota targets
• D. Type of training delivered
• E. Training in local language

Correct answer: B, D, E

Explanation

B, D, and E are crucial for ensuring that users are well-informed and adequately trained, which can significantly boost adoption rates. Management communications (B) help set expectations, while the type of training delivered (D) and training in the local language (E) ensure that users feel confident and supported. Options A and C do not directly impact user adoption as they focus on system maintenance and sales performance metrics rather than user engagement.