Salesforce Certified Sales Cloud Consultant — Question 72

During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is impacting adoption.

How should the consultant avoid this issue in the future?

Answer options

• A. Conduct a Beta review during the Validate phase.
• B. Design a solution during the Build phase.
• C. Develop test scripts during the Plan phase.
• D. Gain buy-in during the Analyze phase.

Correct answer: A

Explanation

The correct answer is A because conducting a Beta review during the Validate phase allows for early feedback from users, helping to identify and address issues before full deployment. The other options, while important phases of the project lifecycle, do not directly address user adoption challenges in the Deploy phase.